Frequently Asked Questions
Section 1: Shopping from our site
Tissotshop.com accepts Visa, Mastercard, and American Express cards. We also accept Pay Pal.
Upon online approval of your credit card, your order will be processed and you credit card will be charged.
Tissotshop.com is required by law to declare an accurate value on all shipments. All taxes are calculated and included in the final price on the Order Review Page, or you can use our Shipping & Tax Estimator, located on the Shopping Cart page.
Tissotshop.com is happy to issue a full refund for any unworn, undamaged watch provided the watch is returned within 30 days of delivery. Watches must pass a quality inspection from our customer service department. Please review our Return Policy for complete information.
Tissotshop.com does not charge for UPS Ground shipping. If you choose to ship your order via UPS 2nd day or Next Day, shipping charges will be incurred and they vary by state. Use our Shipping & Tax Estimator located on the Shopping Cart page.
We’re sorry, at this time Tissotshop.com orders can only be shipped in the United States.
We’re sorry, at this time Tissotshop.com only accepts credit cards issued in the United States.
UPS Ground orders process within 2 business days but transit times vary by state. Orders placed on Friday after 12:00pm EST, Saturday and Sunday will be processed on Monday. Orders placed on an official holiday will be processed on the following business day.
You may cancel your order provided the order has not been shipped yet from our warehouse. Please call customer service at 1-866-462-0050, Monday - Friday from 9am to 5pm EST.
The defective watch must be returned to our warehouse within 30 days as post marked. If you receive a defective watch, the watch will be checked by our Quality Control Department, we will promptly send you a replacement after you have returned the damaged or defective product. You will not be charged any additional shipping fees for replacement items.
For proper return procedures please see our Return Policy.
Please visit our store locator page:
If you have any questions concerning your order or encounter any problems with your watch, please contact a Customer Service Representative at 1-866-462-0050 from 9 AM to 5 PM EST Monday through Friday.
Yes, we offer a limited 2-year warranty. The warranty covers material and manufacturing defects existing at the time of delivery until twenty-four months after the date of purchase. Watch out for warranties from unauthorized sites, as transactions with these sites are at the buyers risk. Warranties are only honored with a valid warranty certificate from an authorized dealer.
Click here for more detailed warranty information.
Tissot sells our watches through our carefully selected network of authorized wholesale and retail distributors, and on our U.S. ecommerce site, tissotshop.com. Other sellers of Tissot watches who are not authorized by Tissot, could be counterfeits or of dubious origin. These watches are not guaranteed by Tissot. To ensure authenticity of your Tissot timepiece, shop the official U.S. e-commerce site, www.tissotshop.com or see our store locator page for a list of authorized Tissot retailers. Click here to view our Store Locator Page.
Section 2: Sizing and maintaining your watch
Please note that we do not accept returns once the watch bracelet has been sized.
Additional links are available for all watches with bracelets. When ordering a watch on this web site, use the “Wrist Size” menu to choose the appropriate bracelet length. There will be a charge indicated at checkout if more than two links are added to the bracelet when sized. The price for additional links varies according to the material and width of the links. Any gold links are an additional cost. For any questions regarding this matter, please contact Customer Service at 1-866-462-0050, Monday - Friday from 9am to 5pm EST.
We're sorry but at this time we are unable to customize individual Internet orders.
A battery life varies usually from two to five years depending on the type of movement that operates the watch.
Like any high-precision instrument, a watch needs to be serviced regularly in order for it to work perfectly. The intervals of service vary depending on the model, climate, and the care taken by the watch's owner. As a general rule, three to four years inbetween services are recommended depending on the use of the watch.
We recommend cleaning your watch regularly using a soft cloth and luke warm water. After bathing in salt water, rinse your watch with fresh water and leave it to dry completely.
Magnetic fields: Do not expose your watch to intense magnetic fields such as loudspeakers or refrigerators and other electromagnetic appliances.
Shocks: Whether thermal or other shocks, avoid them. In the event of violent shocks, please have your watch checked by a TISSOT authorized Service Center.
Crown: depending on model, push or screw it in carefully to ensure that no water enters the mechanism.
Cleaning: for metal bracelets and for all water-resistant cases use a toothbrush with soapy water and a soft cloth for drying.
Chemical products: avoid direct contact with solvents, detergents, perfumes, cosmetic products etc., since they may damage the bracelet, the case or the gaskets.
Temperatures: Do not expose your watch to sudden temperature changes (exposure to sunlight followed by immersion in cold water) or extreme temperatures over 60C (140F) or under than 0C (32F).
Section 3: Technical information about your Tissot watch
See our T-Touch functions comparison table for a detailed chart of the T-Touch features: PDF
TISSOT watches are water resistant to 30, 50, 100, 150 or 200 meters which is indicated on the case back. TISSOT watches are tested according to ISO2281 or ISO6425 for diving watches, depending on the type of watch.
The accuracy of the watch depends on the movement and on the individual habits of the wearer and can therefore vary. A qualified TISSOT watchmaker can adjust the precision of a watch to within the TISSOT tolerances.
The difference between these two movements is the way in which the watch is wound.
The functioning of a self-winding mechanical Tissot movement depends on the wrist movements of the wearer. When fully wound, the watch will usually have a power reserve of around 44 hours. Since the watch's self-winding mechanism is directly linked to the wearer's activity, 10 to 12 hours' wear should be sufficient to generate a power reserve of 20 hours or more, which ensures that the watch will continue to run throughout the night. However, if a watch has not been worn for several days and its power reserve has thus run low, we recommend you wind the watch manually for around 15 rotations of the crown (clockwise) to ensure the best possible rate from the outset.
All TISSOT quartz movements are produced in accordance with TISSOT's highly renowned procedures and quality standards.
It is a watch which combines the advantages of both, the QUARTZ and AUTOMATIC (self-winding) watch.
A chronograph is a watch with hands that display hours, minutes and seconds, together with a mechanism for measuring elapsed time by means of a central chronograph hand, which records seconds, and 30-minute and 12-hour counter.
The materials used by TISSOT are subjected to severe tests in order to avoid allergies.
PVD are the initials for Physical Vapour Deposition.
Titanium is a metallic element found in the earth's crust. The element occurs as a bright, lustrous metal or a silver-grey or dark-grey powder.
A tachymeter is an instrument for measuring speed.
Radium has been abandoned by TISSOT a long time ago, followed by tritium some years ago. Tritium has been replaced by a new luminescent material called Super-LumiNova that is used in the manufacturing of our dials and hands. Super-LumiNova is phosphorescent only and consequently has no radioactivity whatsoever.
The indication "T Swiss made T" (usually printed on the dial face at 6 o'clock) means that the watch is Swiss and contains a certain quantity of tritium that emits less than 227 MBq (7,5mCi).
Often the bezel (top ring on the case), serves to record additional data, and can rotate in both directions to provide a number of functions. A unidirectional bezel only turns one way to prevent any danger of false manoeuvre.
"Flyback" or "Retour a vol" is a function which allows the chronograph to be reset to zero without having to stop the chronograph first (remember that a normal chrono requires you to stop the timing before resetting).
The pulsometer is a doctor's and nurse's watch whose dial gives direct reading of the number of heart pulsations per minute, usually based on a count of 15 or 30 pulsations which is marked on the dial.