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Frequently Asked Questions

 


What forms of payment does Tissot accept?

 

When will my credit card be charged?  

 

What tax will I be charged?  

 

What is your return policy?  

 

What are your shipping fees?  

 

Does Tissot ship internationally?  

 

Does Tissot accept international credit cards?  

 

I just placed an order online, when can I expect to receive my watch?  

 

What if I need to cancel my online order?

 

My watch is defective, what do I do?  

 

I want to visit a store to look at Tissot watches. How can I find a store near me?  


How do I contact your Customer Service department?  

 

Do Tissot watches come with a warranty?

 

What does an “Authorized Dealer” mean and who are Authorized Dealers of official Tissot products?

 

How do I determine my wrist size?  

 

How do I size my rubber strap watch?  

 

Can I get my Tissot watch engraved? 

 

Can I get additional links for my Tissot watch?  

 

How long will the battery of my new watch last?

 

What should I do to ensure that my Tissot watch continues to provide excellent service for many years? 

 

What do the icons or pictograms stand for on the product detail pages?  

 

What are the differences between the three different T-Touch Collections?

 

To what depth are TISSOT watches water resistant?  

 

What are the precision tolerances for other TISSOT mechanical watches?  

 

What is the difference between a self-winding and a manual-winding movement?

 

How much is the power reserve for a self-winding mechanical Tissot watch and how does it work?  

 

What are the precision tolerances for Tissot quartz watches?  

 

What is an Autoquartz watch?  

 

What is the difference between a chronograph and a chronometer?  

 

Can I wear a Tissot stainless steel watch if I am allergic to nickel?  

 

What does PVD mean?  

 

What is titanium?  

 

What is a tachymeter?  

 

Does the dial and hand of my watch contain Radium or Tritium?  

 

How can I know whether my old watch contains tritium?  

 

What is a unidirectional bezel?  

 

What does the Flyback function mean?  

 

What is a Pulsometer?  

   

 

Section 1: Shopping from our site

 

 

What forms of payment does Tissot accept?

Tissotshop.com accepts Visa, Mastercard, and American Express cards. We also accept PayPal.

 

When will my credit card be charged?

Upon online approval of your credit card, your order will be processed and you credit card will be charged.

 

What tax will I be charged?

Tissotshop.com is required by law to declare an accurate value on all shipments. All taxes are calculated and included in the final price on the Order Review Page, or you can use our Shipping & Tax Estimator, located on the Shopping Cart page.

 

What is your return policy?

Tissotshop.com is happy to issue a full refund for any unworn, undamaged watch provided the watch is returned within 30 days of delivery. Watches must pass a quality inspection from our customer service department. Please review our Return Policy for complete information.

 

What are your shipping fees?

Tissotshop.com does not charge for UPS Ground shipping.  If you choose to ship your order via UPS 2nd day or Next Day, shipping charges will be incurred and they vary by state.  Use our Shipping & Tax Estimator located on the Shopping Cart page.

 

Does Tissot ship internationally?

We’re sorry, at this time US.Tissotshop.com orders can only be shipped in the United States.

If you live in the UK or France and wish to shop online, please visit UK.Tissotshop.com and FR.Tissotshop.com

 

Does Tissot accept international credit cards?

We’re sorry, at this time Tissotshop.com only accepts credit cards issued in the United States.

 

I just placed an order online, when can I expect to receive my watch?

UPS Ground orders process within 2 business days but transit times vary by state. Orders placed on Friday after 12:00pm EST, Saturday and Sunday will be processed on Monday. Orders placed on an official holiday will be processed on the following business day.

 

What if I need to cancel my online order?

You may cancel your order provided the order has not been shipped yet from our warehouse. Please call customer service at 1-866-462-0050, Monday - Friday from 9am to 5pm EST.

 

My watch is defective, what do I do?

The defective watch must be returned to our warehouse within 30 days as post marked.  If you receive a defective watch, the watch will be checked by our Quality Control Department, we will promptly send you a replacement after you have returned the damaged or defective product. You will not be charged any additional shipping fees for replacement items.   

For proper return procedures please see our Return Policy

 

  

I want to visit a store to look at Tissot watches. How can I find a store near me?

Please visit our store locator page:  

  

How do I contact your Customer Service department?

If you have any questions concerning your order or encounter any problems with your watch, please contact a Customer Service Representative at 1-866-462-0050 from 9 AM to 5 PM EST Monday through Friday.

 

Do Tissot watches come with a warranty?

Yes, we offer a limited 2-year warranty. The warranty covers material and manufacturing defects existing at the time of delivery until twenty-four months after the date of purchase. Watch out for warranties from unauthorized sites, as transactions with these sites are at the buyers risk. Warranties are only honored with a valid warranty certificate from an authorized dealer.

 

Click here for more detailed warranty information.

 

What does an “Authorized Dealer” mean and who are Authorized Dealers of official Tissot products?

Tissot sells our watches through our carefully selected network of authorized wholesale and retail distributors, and on our U.S. ecommerce site, tissotshop.com. Other sellers of Tissot watches who are not authorized by Tissot, could be counterfeits or of dubious origin. These watches are not guaranteed by Tissot. To ensure authenticity of your Tissot timepiece, shop the official U.S. e-commerce site, www.tissotshop.com or see our store locator page for a list of authorized Tissot retailers. Click here to view our Store Locator Page.

 

 

Section 2: Sizing and maintaining your watch

 

  

How do I determine my wrist size?

See PDF: http://us.tissotshop.com/media/downloadable/Tissot_Sizing.pdf

Please note that we do not accept returns once the watch bracelet has been sized.

 

How do I size my rubber strap watch?

See PDF: http://us.tissotshop.com/media/downloadable/Tissot_Sizing.pdf 

 

Can I get additional links for my Tissot watch?

Additional links are available for all watches with bracelets. When ordering a watch on this web site, use the “Wrist Size” menu to choose the appropriate bracelet length. There will be a charge indicated at checkout if more than two links are added to the bracelet when sized. The price for additional links varies according to the material and width of the links. Any gold links are an additional cost. For any questions regarding this matter, please contact Customer Service at 1-866-462-0050, Monday - Friday from 9am to 5pm EST.

 

Can I get my Tissot watch engraved?

We're sorry but at this time we are unable to customize individual Internet orders.

  

How long will the battery of my new watch last?

A battery life varies usually from two to five years depending on the type of movement that operates the watch.

Most TISSOT watches feature a power reserve indicator: When the seconds hand starts jumping every four seconds, it is time to have the battery replaced by a TISSOT qualified watchmaker.

 

 

What should I do to ensure that my Tissot watch continues to provide excellent service for many years?

Like any high-precision instrument, a watch needs to be serviced regularly in order for it to work perfectly. The intervals of service vary depending on the model, climate, and the care taken by the watch's owner. As a general rule, three to four years inbetween services are recommended depending on the use of the watch.


We recommend cleaning your watch regularly using a soft cloth and luke warm water. After bathing in salt water, rinse your watch with fresh water and leave it to dry completely.


Magnetic fields: Do not expose your watch to intense magnetic fields such as loudspeakers or refrigerators and other electromagnetic appliances.


Shocks: Whether thermal or other shocks, avoid them. In the event of violent shocks, please have your watch checked by a TISSOT authorized Service Center.


Crown: depending on model, push or screw it in carefully to ensure that no water enters the mechanism.


Cleaning: for metal bracelets and for all water-resistant cases use a toothbrush with soapy water and a soft cloth for drying.


Chemical products: avoid direct contact with solvents, detergents, perfumes, cosmetic products etc., since they may damage the bracelet, the case or the gaskets.


Temperatures: Do not expose your watch to sudden temperature changes (exposure to sunlight followed by immersion in cold water) or extreme temperatures over 60C (140F) or under than 0C (32F).

 

 

 

Section 3: Technical information about your Tissot watch 

 

 

What do the icons or pictograms stand for on the product detail pages?

The pictograms denote certain attributes of the watches, such as material, movement and water resistance.

 

What are the differences between the three different T-Touch Collections?

See our T-Touch functions comparison table for a detailed chart of the T-Touch features: PDF

 

 To what depth are TISSOT watches water resistant?

TISSOT watches are water resistant to 30, 50, 100, 150 or 200 meters which is indicated on the case back. TISSOT watches are tested according to ISO2281 or ISO6425 for diving watches, depending on the type of watch.

Water resistance of watches is rated based on laboratory pressure tests comparable to a swimmer or diver sitting still at that pressure level. However, many water-based activities involve a lot of movement and other environmental changes. These exceptions to how the watch was rated may undermine the water protection features of a water resistant watch.

In particular, the water resistance rating of a watch does not take in to account the ability of the watch to STAY water resistant as it ages. Therefore, the water resistance of a watch cannot permanently be guaranteed. It may be affected by ageing of gaskets or by accidental shock to the crown or pusher. As stipulated in our service instructions we recommend you to have checked the water resistance of your watch once a year by an approved TISSOT service agent. Do not under any circumstances open the watch yourself.

Make sure not to activate the time-setting crown and/or the pushers while the watch is under water and make sure that the crown has been pushed in or screwed down.

 

What are the precision tolerances for other TISSOT mechanical watches?

The accuracy of the watch depends on the movement and on the individual habits of the wearer and can therefore vary. A qualified TISSOT watchmaker can adjust the precision of a watch to within the TISSOT tolerances.

The majority of watches that do not have a chronometer certificate have average precision tolerances of between -10/+30 seconds per day. To earn the title of chronometer, the mechanical movement's average daily variation in rate must be between -4/+6 seconds per day.

 

What is the difference between a self-winding and a manual-winding movement?

The difference between these two movements is the way in which the watch is wound.

Manual-winding watches must be wound every day by hand using the crown, whereas self-winding watches are wound by an internal rotor which responds to wrist movements.

 

How much is the power reserve for a self-winding mechanical Tissot watch and how does it work?

The functioning of a self-winding mechanical Tissot movement depends on the wrist movements of the wearer. When fully wound, the watch will usually have a power reserve of around 44 hours. Since the watch's self-winding mechanism is directly linked to the wearer's activity, 10 to 12 hours' wear should be sufficient to generate a power reserve of 20 hours or more, which ensures that the watch will continue to run throughout the night. However, if a watch has not been worn for several days and its power reserve has thus run low, we recommend you wind the watch manually for around 15 rotations of the crown (clockwise) to ensure the best possible rate from the outset.

 

All TISSOT quartz movements are produced in accordance with TISSOT's highly renowned procedures and quality standards.

Ambient temperature may affect the precision of quartz movements, which can lead to variations of between -0.5 and +0.7 seconds per day.

 

What is an Autoquartz watch?

It is a watch which combines the advantages of both, the QUARTZ and AUTOMATIC (self-winding) watch.

The movement reaches, if worn for 60 to 80 days, a maximum power reserve of 100 days, is accurate as a quartz watch and has no battery; instead an accumulator is self-generated in energy by the movement of the wrist.

The swinging movements of your wrist cause an oscillating weight to rotate. Each of its rotation activates a micro-generator which in turn charges an accumulator in electrical energy.

 

What is the difference between a chronograph and a chronometer?

A chronograph is a watch with hands that display hours, minutes and seconds, together with a mechanism for measuring elapsed time by means of a central chronograph hand, which records seconds, and 30-minute and 12-hour counter.

A chronometer is a watch that has obtained an official rate certificate from the COSC (Official Swiss Chronometer Testing Institute) after having passed precision tests in different positions and at different temperatures, as well as water-resistance tests. These tests are conducted over a 15-day period.

 

Can I wear a Tissot stainless steel watch if I am allergic to nickel?

The materials used by TISSOT are subjected to severe tests in order to avoid allergies.

The stainless steel (316L) used by TISSOT does contain a small amount of nickel, but does not release it and is therefore safe for allergy sufferers.

The only exception is for those who are hyper-sensitive to stainless steel. In this case, we recommend you to buy a watch which is made of titanium, gold or which is PVD coated.

 

What does PVD mean?

PVD are the initials for Physical Vapour Deposition.

It is a sophisticated process, performed under vacuum which deposits microscopic particles on the products by ion bombing or sputtering, to form a protecting coating on their surface.

Very thin layers of impurity-free components can be made which possess high levels of hardness (nitride, carbides, etc...) and it is hypoallergenic.

 

What is titanium?

Titanium is a metallic element found in the earth's crust. The element occurs as a bright, lustrous metal or a silver-grey or dark-grey powder.

Its compounds are found in practically all igneous rocks and their sand deposits. Hardened titanium is 30% stronger than steel and nearly 50% lighter but more expensive.

Titanium resists corrosion; when exposed to the atmosphere, titanium forms a tenacious oxide film that resists salt water corrosion.

Titanium is hypoallergenic: it is nickel-free.

 

What is a tachymeter?

A tachymeter is an instrument for measuring speed.

It is a chronograph with a graduated dial on which speed can be read off in kilometres per hour based on a 1000 metre distance.

How to read the tachymeter: Only the central chronograph second-hand is used. For longer durations, the indications of the timers (minutes and hours) also count.

Example for calculating the speed of a car: The chronograph indicates that the distance of one kilometre has been covered in 30 seconds.

The corresponding point on the tachymeter scale indicates 120. The speed is therefore 120 km per hour.

 

 Does the dial and hand of my watch contain Radium or Tritium?

Radium has been abandoned by TISSOT a long time ago, followed by tritium some years ago. Tritium has been replaced by a new luminescent material called Super-LumiNova that is used in the manufacturing of our dials and hands. Super-LumiNova is phosphorescent only and consequently has no radioactivity whatsoever.

The Super-LumiNova material takes its luminescence from daylight or any artificial source of light. The watch should therefore be exposed to bright light in order to ensure the luminescence of the dial and hands in the dark, i.e. during the night.

The luminescence decreases with hours but it is restored as soon as the watch is exposed to bright light.


How can I know whether my old watch contains tritium?

The indication "T Swiss made T" (usually printed on the dial face at 6 o'clock) means that the watch is Swiss and contains a certain quantity of tritium that emits less than 227 MBq (7,5mCi).

It is important to specify that this radionuclide emits a radiation of low energy, perfectly confined by the watch case and glass; they will under no circumstances threaten the health of the watch user.

 

What is a unidirectional bezel?

Often the bezel (top ring on the case), serves to record additional data, and can rotate in both directions to provide a number of functions. A unidirectional bezel only turns one way to prevent any danger of false manoeuvre.

This is especially important when being used to measure diving times as even if the bezel is knocked and moved it will simply indicate the diver has less air or decompression time rather than more.

 

What does the Flyback function mean?

"Flyback" or "Retour a vol" is a function which allows the chronograph to be reset to zero without having to stop the chronograph first (remember that a normal chrono requires you to stop the timing before resetting).

This is useful for aviation, where several segments or legs of a route are flown for specific periods of time in sequence; the act of stopping, resetting, and restarting leads to a short delay at the beginning of timing the next leg.

This delay, reportedly, can be an important factor in some precision military operations, for example.

 

What is a Pulsometer?

The pulsometer is a doctor's and nurse's watch whose dial gives direct reading of the number of heart pulsations per minute, usually based on a count of 15 or 30 pulsations which is marked on the dial.

The counting of the pulsations is started when the center second hand passes the 0 second marker and stopped at the 15th or 30th pulsation, not counting the pulsation during which the chronograph was started.

The reading on the pulsometer is the number of pulsations per minute.