For assistance in ordering a replacement watch strap:

Please contact our customer service department at 1-877-839-5224

Our spare parts department may also be reached by e-mail at


We constantly strive to maintain an open line of communication and value your comments and suggestions. 

If you have any questions or need assistance please contact us. 

You may write to us at or 

call 866-462-0050, Monday - Friday from 9am to 5pm EST.



Warranty Information


Return Policy  


Product Care Information


Store Locations


Frequently Asked Questions



The Swatch Group (U.S.) Inc. 

Division Tissot Customer Service 
55 Metro Way Suite 1 
Secaucus, NJ 07094